Shipping & Delivery
Shipping & Delivery
SOL mercury is a company based in Japan. All packages are shipped from our office in Ibaraki, Japan.
If you would like to change your order or shipping information, or cancel your order, please contact us at info@sol-merecury.com as soon as possible.If you experience problems with your package or wish to change its contents or shipping address, please contact us at info@sol-mercury.com with your order number.
delivery
All orders will be shipped within 4 business days after purchase, excluding Saturdays, Sundays, and holidays in the Japanese calendar (see calendar below). We will also be closed from December 29 to January 3 for the year-end and New Year holidays.
As soon as your package leaves our premises, a shipment confirmation will be sent via email.
Holidays in the Japanese calendar:
* January 1st, New Year's Day
* January 9 Coming of Age Day
* February 11 National Foundation Day
* February 23rd - Emperor's Birthday
* March 21: Vernal Equinox Day
* April 29th: Birthday of Emperor Showa
* May 3: Commemoration of the establishment of the Constitution
* May 4 Nature Day
* May 5 Children's Day
* Third Monday in July Sea Day
* August 11, Mountain Day
* September 18 Respect for the Aged Day
* September 23 Autumnal Equinox Day
* October (2nd)Monday of the month: Sports Day
* November 3 Culture Day
* November 23 Labor Day
Attention. If the holiday falls on a Sunday, the following day will automatically become a holiday.
Shipping Method
After entering your address at the time of purchase, you may select a shipping method. The corresponding charges are calculated according to your country of residence and the method you choose. All our shipping methods include package tracking.
You can choose from the following delivery methods
Express delivery service (Japan Post)
Delivery in 2 to 14 working days at ENS
Standard Shipping (Japan Post)
Delivered by mail in 9 to 20 business days
Note: Delivery times are expressed in business days from the date the package is shipped.
Delivery by Japan Post is handled by the postal service of your country. Delivery times are not guaranteed and are shown for informational purposes only.
shipping charges
Europe, Canada, Mexico
Standard 4,030 yen
EMS 6,700 yen
America
Standard 4,860yen
EMS 7,900 yen
Japanese domestic
1,560 yen
If a problem occurs
If you experience problems with your package or wish to change its contents or shipping address, please contact us at info@sol-mercury.com with your order number.
* If you believe the product is damaged, broken, or defective, please email us at?? with a photo upon receipt of the package. We will process your request as soon as possible.
* Delivery times displayed for postal shipments are for informational purposes only. Track your package in real time using the tracking number provided. If you notice that your package is stuck somewhere, please do not hesitate to contact your local post office with the tracking number.
* In the event of a major delay, refunds can only be made for express shipments.
o Wrong address,
o Recipient of unknown address,
o I missed the deadline to receive my parcel.
You may ask us to resend the package again. In this case, you will be asked to pay the shipping costs again. To avoid this inconvenience, please double check your address and phone number before confirming your order and email us immediately if you notice any mistakes.